KC Water Heaters

I'm happy to post a great review for a great company! Our water heater was pushing 15 years old. Still working but starting to leak from the bottom on occasion. I got bids from several companies in the area, most charging around $2300 and interestingly, more for a 50 gallon gas vs 40 gallon. I think I filled out the online email from KC Water Heater website and Chase quickly texted me asking for photos. I sent several over and he called pretty quick after. He was VERY detailed in all they would replace, install, even zooming in on the caps at the top that had melted. I love that their website had videos showing/explaining the process of replacing the water heater. They had "package" pricing depending if you just needed the water heater, if you also needed things like a new pressure valve due to age, the expansion tank (which we didn't have) so rather than nickel and dime all the parts, it was pretty much packaged up front. The quote they sent over we VERY detailed with every step of the installation and every part included, as opposed to others that basically sent a quote that said "Install 50 gallon water heater....$2300" BEST PART they did not charge more for a 40 gallon VS 50 gallon. They also replaced part of the vent to help the quality of air flowing out of the house from the top of the unit. Cooper and Logan showed up exactly on time, took about 2 hours and even helped clean the area a bit (we had some junk tucked behind for storage) and pulled that out for me so when they installed the new one that area was nice and clean! Very friendly, answered a lot of my questions and explained all. Paid $1715 for the whole deal (it will vary based on what you need but we pretty much needed it all.) Wish they did more than this as I would hire them in a minute for other plumbing but I appreciate that the focus mainly on this so they have become experts at it. Five stars!

KC Water Heaters provided an exceptional experience from start to finish with the installation of our replacement water heater and expansion tank. The team was professional, knowledgeable, and efficient. They arrived on time, communicated clearly about the process, and completed the work with a high level of precision and care. The quality of the installation was top-notch, and they left the area spotless when they finished. It’s clear that KC Water Heaters values customer satisfaction and takes pride in their work. We couldn’t be happier with the service and highly recommend them for anyone needing water heater solutions!

Called on a Monday night past 7 not even expecting an answer. I was able to connect with Chase and explained that my current water tank was leaking. He was extremely knowledgeable and kind over the phone and I cancelled my appointment with Top Notch first thing in the morning. Cooper came out the next day and was able to replace my tank! He did a phenomenal job and addressed the pressure issue that our old tank was having. Also bonus points for navigating our crawl space! I’ll definitely recommend this company to everyone I know!

⭐️⭐️⭐️⭐️⭐️ Excellent Service from Cooper Thompson! I had an amazing experience with Cooper Thompson from KC Water Heater. He was incredibly friendly, professional, and honest throughout the entire process. You can tell he really knows his stuff when it comes to water heaters. He took the time to explain everything to me, and made sure I understood. What stood out the most was his honesty and genuine care for his customers. He didn’t try to upsell or push unnecessary services, just honest, top-notch service. It’s rare to find someone like Cooper who combines expertise with such a friendly and approachable personality. If you ever need water heater services, I highly recommend KC Water Heater. Thank you, Cooper, for your excellent service!

Anthony heating and plumbing came to do a plumbing inspection. I advised their technician that our hot water heater was over twenty years old, I knew it was way past time for a new unit. But our older hot water heater was still working and not leaking, I was trying to buy time to plan the replacement as money is tight due to other repairs. Well despite telling the technician he tried to flush our old tank, which caused it to leak from the drain spout essentially making the replacement necessary now rather than later. I didn’t appreciate how they forced me to do a replacement. So I contacted KC water heaters. Chase got back to me right away, even despite being out of town with his family. He got me a quote and scheduled very quickly. Chase and Cooper called the day of appointment and showed up on time. They were very knowledgeable, fast and affordable. They were patient with all my questions and explaining everything they were doing during the installation. I can honestly say that they care about their customers which is rare. I can’t recommend them enough. I agree with others that they are an A+++ company that should be modeled after.

Excellent experience start to finish! Called at 8am and had a new water heater by 3pm! Chase was great to deal with and got me scheduled while explaining the upfront pricing. Cooper arrived early, was very polite and did a fantastic job. He explained everything and walked me through the new equipment. He even helped me troubleshoot a 2nd story water pressure issue (not his job) and replaced an unrelated dehumidifier water line that started leaking after the install. Would 10/10 recommend this company and wish other plumbers would emulate their pricing and customer service. Great job! 👏🏻

I can't say enough good things about KC Water Heaters and my experience with them. From start to end, it was nothing but amazing. They're responsive, courteous, organized, knowledgeable, thorough, polite, and extremely competitively priced. Thank you to Chase and Cooper for making the process so pleasant. I will never use another company for a water heater replacement again. Top notch customer service and company in every way.

I reached out to KC Water Heaters for a replacement quote after my very old water heater started leaking. I was extremely impressed with the quality of information and the straightforward pricing listed right on their site. Chase responded quickly to my inquiry and answered all my questions. My appointment was scheduled right away and all communication was clear and prompt. Cooper showed up precisely on-time and walked me through the entire process. He was extremely knowledgeable and answered all my questions thoroughly. He gave me recommendations based on what I needed and didn't try to pressure me into any unnecessary extra work. He was friendly and efficient, and I couldn't be happier with my experience. I will be recommending KC Water Heaters to everyone for fair pricing and high-quality work from friendly professionals.